TEXAKABANK

Country:  Kazakhstan
City:  Almaty

Background
 

• Insufficient security of sensitive data against unauthorized use of clients’ bank accounts
• Complicated procedures of servicing central office clients in other bank branches, and vice versa
• Requirement to facilitate and speed up the client identification processes

Scope
 

• Incorporation of innovative biometric identification technologies into the activities of one of the most powerful financial institutions of the Republic of Kazakhstan to increase its efficiency and the quality of services rendered

Implementation

• Access to debit operations only upon successful biometric identification of bank employees
• No need for advance ordering of powers of attorney when approaching regional bank branches
• For a bank client to access debit operations, it is sufficient to state his/her name and touch the biometric scanner with a finger
• Biometric identification services rendered in all bank branches all over the Republic of Kazakhstan
• Client participation in the biometric identification program, both on a voluntary basis and on a basis free of bank charges

 

Outcome
 

• Streamlined client servicing
• Significant improvement of the overall information security level
• TEXAKABANK has confirmed its status as a pioneer in the banking sphere of Kazakhstan